FREE SHIPPING ACROSS CANADA  |  30-DAY RETURNS

FAQ

FREQUENTLY ASKED QUESTIONS

Find answers to your questions about our products, shipping and payments.

Standard shipping in Canada takes 3 to 7 business days. Shipping is free on all orders, with no minimum purchase required.

A confirmation email with a tracking number will be sent to you as soon as your order ships. You can track your package in real time.

You have 30 days after receipt to return an unopened product in its original packaging. The refund will be processed within 5 to 10 business days.

No, absolutely not. All our products are certified cruelty-free and vegan. No animal testing is performed at any stage of production.

Yes. Our formulations are lab-tested, certified hypoallergenic and made with high-purity natural ingredients suitable for all skin types, including sensitive skin.

Absolutely! Our products are designed to be used together in a complete routine: sun protection during the day, brightening and anti-aging treatments in the evening.

We currently accept Interac e-Transfer as a payment method. Payment instructions will be sent by email after placing your order.

The displayed prices are before taxes. Applicable taxes (GST/QST) will be calculated at checkout based on your shipping province.

All NOVAKARE products are formulated and manufactured in Canada, in certified laboratories meeting the highest standards.

Store your products at room temperature, away from direct light and sunlight. Once opened, we recommend using the product within 12 months.

FR
Scroll to Top